Japan Trips Purchasing Terms & Conditions

Koi under £500 must be paid for in full, over £500 then you may leave a 50% deposit. Balance payable upon collection.

We shall not be liable for injury and/or quality decline of the Koi during keeping. If death occurs, you’ll receive a shop credit.

Once out of quarantine, and you simply do like the Koi upon viewing i.e. it differs greatly to the images/video it was purchased from. You may exchange for another koi at the same value or greater.

Genders are not guaranteed, unless specified as “Female guarantee”

If a Female guarantee Koi is later to be found out male, you will receive shop credit and get to keep the male koi!

Under no circumstances can Live Koi be returned, this is due to biosecurity laws we abide by. For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Any koi purchased in Japan in person or special order are non refundable under any circumstances. Koi left azukari, or in custody of the breeder, are entirely at your risk unless specifically agreed between yourself and the breeder, usually limited to guarantee of gender or life. Growth or any change in pattern are excluded. ​